FAQs
1. HOW TO SHOP & PLACE AN ORDER?
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.
I HAVE FORGOTTEN MY PASSWORD: WHAT SHOULD I DO?
Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
HOW DO I RECEIVE MADINAH MODEST WEAR EMAIL UPDATES?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our home page. You can then manage your email preferences under ‘My Account’.
HOW DO I PLACE AN ORDER ON YOUR SITE?
It’s easy! Here’s how:
- Choose a category from the top navigation menu or search to explore a specific style or trend.
- Select your desired piece and click ‘Add to bag’. Once you’ve added all items, it’s time to checkout under ‘Summary’.
- Sign into your account or, if you’ve not yet created one, proceed via guest checkout.
- Enter your address, payment method and delivery details to complete your order. That’s it – we’ll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.
CAN I PLACE AN ORDER OVER THE PHONE?
Sure! Our friendly Customer Service Advisors are happy to assist you with this.
CAN I CANCEL MY MADINAH MODEST WEAR ORDER OR MAKE CHANGES TO IT?
Yes, you might be able to cancel some items before we prepare your order. We can’t add items to an existing order, but you can place a new order for any additional pieces.
You can find more info in our RETURNS Policy.
2. MADINAH MODEST WEAR PRICING & PAYMENT
It’s down to our unique business model. At Madinah Modest Wear, you are shopping our unique Hijabs worldwide, expertly curated for you by our team.
Although we don’t have any control over price variation, we will always offer you the best price available to your destination at the time of purchase. To view the most accurate prices, select your delivery destination at the top left corner of our site.
PAYMENT
• Currencies
Payments, as well as refunds are invoiced in US Dollar ($).
• Payment by credit card or debit card
During the checkout step “payment” – please select the option “card”.
Possible transfer fees, as well as bank service charges, might be charged to the customer. If the customer is charged transaction fees by their bank, Madinah Modest Wear will not refund these charges.
We accept the following credit cards and debit cards:
Please enter your card details on our payment site. Madinah Modest Wear uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your card details.
The order amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled).
PAYMENTS BY VISA OR MASTERCARD
The system will recognize whether or not the credit card is registered on the 3-D security programs Verified by Visa or Mastercard SecureCode.
These are security systems that have been developed to ensure that the registered card holder and the registered online retailer are involved in the transaction. If you are a member of the 3-D Secure Program, a pop- up window will appear on your screen asking you to enter your password when making a purchase online. This window is linked to your bank and requires you to enter your SecureCode (a password that you have previously selected). Transactions can only be made by entering the correct password.
If your credit card is not registered with any of these programs, the payment can be made without further authentication. For more information about the credit card security systems, please see:
Verified by Visa or Mastercard SecureCode
PAYMENT BY AMERICAN EXPRESS
The system recognizes whether the shipping address is identical to the address that has been provided to American Express as the billing address (Amex address verification system, abbrev. “AVS”). In case the address is not identical, you will be asked to provide American Express with a different shipping address in a separate email. Your shipment will not be delivered until the authentication was successful.
The following applies for all payments by credit card: refunds from returns will always be charged back on to the credit card that the original order was paid for with.
PAYMENT BY PAYPAL
Please select “PayPal” as your payment method and you will be transferred to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and proceed with the payment. Refunds from returns will be booked onto the registered PayPal account.
3. PRODUCT AVAILABILITY & AUTHENTICITY
ARE YOU GOING TO HAVE MY SIZE AGAIN?
You can be the first to know! Select the size you need, and then enter your email address.
CAN I RESERVE AN ITEM TO BUY LATER?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don’t offer reservations.
ARE MADINAH ITEMS AUTHENTIC?
100%. Our offering is expertly curated from the best fashion around the globe, and we guarantee all items are authentic.
HOW WILL MY ORDER BE PACKAGED?
Your order will be carefully packaged in branded bags if provided by the designer — to ensure it arrives to you in great condition.
4. SHIPPING, TAXES & DUTIES
SHIPPING
Your items ship FREE directly from us on orders over $100.
For orders under $100 we offer $15 flat shipping rate internationally.
DELIVERY TIMES
Orders arrive within 3-7 business days unless otherwise indicated.
SHIPPING
Your items ship FREE directly from us on orders over $100.
For orders under $100 we offer $15 flat shipping rate internationally.
CUSTOMS AND IMPORT DUTIES
All items are shipped to you on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the price you see on the website. To ensure that the most accurate pricing, taxes and delivery costs are displayed whilst browsing our site, we recommend that you use the flag at the top of our website and select your country from the list of shipping destinations.
INTERNATIONAL
We currently ship to most countries worldwide.
For any other inquiries, please email us at support@madinahmodestwear.com